Benefits of Order Fulfillment Software
The best order fulfillment solutions will bring together all of your retail channels into one centralized platform, allowing you to provide a better customer experience from the storefront to the front door
The best order fulfillment solutions will bring together all of
your retail channels into one centralized platform
Automated Processes
- One of the big benefits of order fulfillment software solutions is . By automating the process, you reduce the need for human intervention, saving time and money. For example, you can automate inventory management across multiple sales channels. This ensures your inventory counts are always accurate to prevent stockouts and customer frustrations.
Eliminate Errors
- In today’s retail environment, sellers are using multiple sales channels. Many are fulfilling orders from eCommerce stores and physical stores. There are multiple warehouses and distribution centers. Some orders may be drop-shipped while others are handled by 3PLs.
Streamline Operations Workflow
-
Order fulfillment software streamlines your order fulfillment processes for
optimal
efficiency. You can eliminate paperwork, spreadsheets, and most manual
processing.
By orchestrating your order processes, you can:
- Configure custom workflows
- Fulfill BOPIS, BORIS, ROPIS, Ship from store, etc.
- Aggregate orders cross-channel
Manage the Entire Order Lifecycle
-
With all the information about order fulfillment on a centralized platform
regardless of where it is initiated or how it is being fulfilled you can manage
the
entire order lifecycle.
Automated triggers as orders progress
Real-time order status
Automated refunds and credits for cancellation
Flexible order processing
- Automated triggers as orders progress
- Real-time order status
- Automated refunds and credits for cancellation
- Flexible order processing
Improve Customer Service
- Keeping customers happy and providing a higher level of service is fundamental to retaining customers and growing your business. Eight in 10 customers say a positive customer service experience increases the likelihood of future purchases.
- With the right platform, you can also reduce ramp time for contact center agents because most of the information they need is readily available.
Provide Real-Time Visibility for Customers
- Customer expectations have changed a lot over the past few years. With continuing supply chain concerns, delays in shipping, and frequent stockouts, customers are focusing more on delivery times as part of the purchase decision.
Reduce Stockouts
- One of the most frustrating things of all for retailers is when customers are ready to buy and you can’t fulfill the orders. Backorders and out of stocks are painful. Not only do they cost you money, but they may also be the one thing that drives customers to shop your competition and spend their money elsewhere.
Manage Returns More Easily
- Customer returns are a way of life these days, especially in online commerce. And they are on the rise. According to the National Retail Federation, retailers have seen a huge jump in returns over the past two years, growing by more than 56%. On average, 16.6% of merchandise bought was returned in 2021 compared to just 10.6% in 2020.
Get Robust Reporting
-
Not only does data help you better manage your workflow, but it also helps you
make
better business decisions. Order fulfillment software provides robust reporting
tools for analysis, such as
- Managing stock at optimal levels to avoid tying up more cash than is necessary.
- Tracking order history and projecting future demand
- Determining which products sell together most often for kitting.
- Help optimize distribution channels across warehouses or fulfillment centers
Adaptable and Scalable
- The right order management system will grow as your business grows. This allows you to expand product lines, locations, and channels without worrying about having to replace your system due to order volume. Instead, you can add or make changes on the fly or modify your commerce strategy and workflow. As your business evolves, your OMS can adapt with you.
Our Global Impact to Help Your Business
Orders
10.000+
users
100+
warehouse
50+
© 2024 Copyright Deeptech - Felurian Technology Private Limited
